Returns Policy

Returns

We accept returns within 7 days of delivery.

To be eligible:

• The item must be unused and in original condition
• All original packaging must be included

Once your return is approved and received, we'll process your refund to your original payment method.

Please note:

• Original shipping costs are non-refundable
• Return shipping is the customer's responsibility

Exchanges

We offer exchanges for:

• Different colours
• Or replacement of faulty items

If you'd like to exchange your bag, please contact us within 7 days of receiving your order.

Faulty or Damaged Items

Every bag is carefully checked before shipping, but if something arrives damaged or develops a fault, we'll make it right.

You're covered by our 2-year repair warranty, which includes:

• Zip repairs
• Stitching repairs
• Minor structural fixes

If your item arrives damaged:

• Email us within 48 hours of delivery
• Include your order number and clear photos

Non-Returnable Items

We do not accept returns on:

• Used items
• Items damaged through wear and tear
• Customised or personalised items (if applicable later)

How to Start a Return

Email us at zakiyya@out-of-office.co.za with:

• Your order number
• Reason for return
• Photos (if applicable)

We'll guide you through the next steps.